Order Efficiency

In Point of Success, every employee is quickly given the information they need to make sure your business runs smoothly and your customers are satisfied.

Each staff member can retrieve the exact information they need our of the system. Order entry staff can check on the status of orders, kitchen staff receives order tickets synched with this info, delivery drivers know exactly what orders are ready, and can look at future orders as well, and managers can scan over ALL of this data to make sure everything is flowing smoothly.

• Ask for required information like side item selections, crust type, toppings, condiments and preparation instructions
• Tender payments and calculate change due
• Check an order to be certain that it contains items that qualify for a coupon offer or discount
• Store customer telephone number, address and delivery instructions
• Instantly see the ingredients and preparation details for any menu item
• Track promised time and ensure timely delivery dispatch
• Provide instant production, order status and financial information to a restaurant manager

Information Flows Everywhere Automatically

Very little information management and tracking is required, all of the information advances automatically through Point of Success, from payment tendering, business reporting, order entry, ticket preparation in the kitchen, table service and even delivery calls.

The kitchen monitor screen automatically organizes orders in the sequence received. Color flags point out orders are are approaching or are past the promised completion time. No special hardware other than a standard computer is required.

Reward your customers by saving time with each order

Customer information is stored in a database, so repeat orders can be placed quickly without having to retrieve the customer's address. Order history for each customer allows the order taker to recall to the customer the last thing he or she ordered, thus adding a touch of personalization. This faster order taking ultimately reduces your payroll costs.

Every open ticket in the system (for any type of order including counter service, table service and delivery) is displayed in the Ticket List. Select a ticket to add items to an order, to enter a discount, to tender a payment or print a customer receipt.

Detailed Customer Order History

Each time a customer places an order, Point of Success stores the information in a database for retrieval at a later time. This allows you to perform several functions for each customer. You can easy send out a repeat order with little interaction during the transaction, or you can pull reports to see the value of each customer (i.e. how many orders, order frequency, delivery problems, etc).

Customer Satisfaction

Point of Success gives restaurant managers the information they need to build and maintain relationships with their customers.